Legal
Account Deletion
Last updated: June 18, 2026
You can request deletion of your Jublet account, profile, roommate search visibility, chats, and place listings. The steps below explain how the process works.
How To Request Deletion
Step 1
Send A Request
Email support@jublet.com from the email address or phone number connected to your Jublet account. Use the subject line: Account deletion request.
Step 2
Include Account Details
Include your registered phone number, name shown on the profile, and whether you also want active place listings removed immediately.
Step 3
Verify Ownership
Our team may ask for confirmation to make sure the request is coming from the account owner.
Step 4
Processing
After verification, we will delete or anonymize account information that is no longer required for safety, legal, dispute, moderation, or fraud-prevention purposes.
Data We Delete
- Profile details such as name, photo, preferences, areas, budget, occupation, and languages.
- Active roommate search visibility and profile completion prompts.
- Active PG, room, or bed listings created from your account.
- Listing photos, amenities, availability, monthly share, deposit, description, and urgent status where deletion is allowed.
- Chat access from your account, subject to safety, abuse-reporting, legal, or technical retention limits.
Data We May Retain Temporarily
- Records needed to prevent fraud, abuse, spam, fake listings, or safety incidents.
- Support tickets, deletion request records, moderation logs, and legal compliance records.
- Backup copies and security logs for a limited period before routine deletion.
- Information already shared with other users may remain in their own devices, screenshots, or records outside Jublet's control.
Contact
Send deletion requests to support@jublet.com. We aim to respond within a reasonable time after verifying account ownership.